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Returns

Return Policy
At Cane & Co., our biggest goal is to serve our fabulously loyal customers.
If you're not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, please contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, make sure to contact our customer service team as soon as possible so we can get that mishap sorted out for you.

 

Here is a simple run-down of the rules and procedures for returns:
  • Items can be returned for store credit only, issued in the form of a gift certificate sent via email. We CANNOT issue refunds.
  • All returns requests must be received within 7 days* of the date you received your order.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Returned items must remain un-washed, un-worn, and all tags must still be attached.
  • Include your return form and original receipt.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow our team 5-7 business days to process your return once it is received on our end.
Cane & Co. reserves the right to refuse a refund or exchange if the conditions below are not met:
  • Items have been worn, used, washed and/or altered.
  • Items are not returned in original packaging.
  • Items do not have original tags.
  • Packaged goods are not returned unopened and in new, resell-able condition
  • Items contain any pet residue (hair, smell, stains, etc.)
  • Returned without a receipt.
  • Returned after 30 days of purchase
Returns will not be made on the following items:
  • Personalized items
  • Sports Team items
  • Special order items
  • Seasonal items
  • Jewelry
  • Sale, clearance or discontinued items.
Also, due to health regulations we also may not allow returns on beds, bowls/feeders, carriers, blankets, belly bands, diapers & toys.
If you received free shipping (orders over $100 shipped to the USA or a free shipping promotion) on your order and later decide to return part of that order we will issue a credit less the flat rate shipping fee of $7.95.
A 20% restocking fee may be applied at the discretion of management. The first exchange will not incur any restocking fees. However, a 20% restocking fee will be applied to any subsequent exchange from the original order.

Damaged items:

If an item arrives to you and is damaged in any way, you must contact us within 48 hours of receiving the defective merchandise. Please, be prepared to supply an order number, date and item number when contacting us. We may ask for a photo of the defective merchandise, if necessary.

Instructions for Returns:
Send an email to Caneandcomp@gmail.com within seven (7) days upon receipt of the item.
Please include the following in your email:
Order Number
Date of Purchase
Item Number
Your complete name and shipping address
Refunds will not be made. No exceptions.
Upon receiving your email, we will email you the Return Merchandise Authorization Number (RMA) along with a return form for you to fill out to include in your return to us.

No exchange will be processed unless the form is completely filled out. If the form is not filled out, you will receive a notification of applied store credit. A return address will also be included. The RMA is good for seven (7) business days from email sent from Cane & Co. DO NOT send items back to Cane & Co. without the RMA Number on your package or your return may be refused and/or subject to a 20% restocking fee.
Once we receive the merchandise and confirm that it is unused and in it's original condition and we will issue a store credit. An email will be sent to you regarding your new order number for the exchanged item or the applied store credit.
Please note: Customer is responsible for ALL shipping costs, which includes shipping any item back to us, and the shipping of a reorder. 
Please allow up to seven (7) business days for processing returns after we have received your return.

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